Legal Notice
1.- CLIENT AND BUSINESS PEOPLE INVOLVED
These General Conditions of Contract (hereinafter General Conditions) regulate the commercial relationship that arises between, on the one hand, the user or client, and on the other hand, the company HABITAT CASTELLON S.L., a company providing tourist services, with registered office at Calle Bayer, 51 (12560 Benicàssim) and email
info@hotelalbades.com and CIF B12021077.
2.- GENERAL CONDITIONS OF THE WEBSITE
2.1 INTRODUCTION
The purpose of this document is to establish and regulate the rules of use as well as the safeguarding of the data of the Site
www.hotelalbades.com (hereinafter the "Site"), understanding by Site all the pages and their contents owned by HOTEL ALBADES which are accessed through the domain
www.hotelalbades.com and its subdomains.
The owner of this website is HABITAT CASTELLON, S.L. By means of the Site, HOTEL ALBADES aims to provide its clients with information services, room reservations, job searches, as well as any other service that may be deemed appropriate for the correct achievement of its corporate purpose.
These general conditions regulate the use of the Site service that HOTEL ALBADES makes available to Internet users. The use of the Site confers the condition of User of the Site (hereinafter the User) and implies full and unreserved acceptance by the User of each and every one of the General Conditions in the version published by HOTEL ALBADES at the time the User accesses the Site, so the User must be aware of the importance of reading them every time he/she visits the Site.
The fact of accessing this Site implies the knowledge and acceptance of the following General Conditions, so ALBADES HOTEL recommends the User to print or download them and read them in detail each time he/she accesses the Site. Likewise, the use of the Service is also subject to all notices, regulations of use and instructions made known to the User by HOTELALBADES that complete the provisions of these General Conditions insofar as they do not oppose them.
2.2 USE OF HOTEL ALBADES ON-LINE BOOKING SERVICES
2.2.1) On-line Reservation Services.
The purpose of these services is the reservation of rooms. The use of these services implies the full and unreserved acceptance and validity of each and every one of the general conditions contained in the latest updated version of these general conditions.
2.2.2) Contracting conditions:
When using the service, the User will receive a confirmation e-mail which will include their booking reference number. This e-mail serves as proof of your reservation and as confirmation of acceptance.
2.2.3) Guarantee and cancellation policy:
Reservations made through this site will be guaranteed by the credit card provided by the User on the form. Failure to show up for check-in or cancellation outside the period duly announced in the booking conditions will result in an automatic charge to the credit card for the amount corresponding to one or more nights, as well as the cancellation of the booking; with the exception of those cases in which the client has contracted a "Non-refundable offer", in which case the non-presentation at check-in or cancellation after the deadline means the total loss of the amount of the stay, which HOTEL ALBADES may take back if it has already been paid, or otherwise charge it to the client's debit/credit card, or claim it by any means valid in law. To cancel a reservation, you can contact the destination establishment from Monday to Sunday, or by email at info@hotelalbades.com.
HOTEL ALBADES will not be responsible for possible damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of this electronic system, caused by reasons beyond the control of HOTEL ALBADES; delays or blockages in the use of this electronic system, caused by deficiencies or overloads in its Data Processing Centre, telephone lines, the Internet system or other electronic systems; nor any damage that may be caused by third parties through illegitimate interference beyond the control of HOTEL ALBADES.
The mere access to this Site does not imply any type of commercial relationship between HOTEL ALBADES and the User.
2.5 CONTENT
HOTEL ALBADES reserves the right to prevent or prohibit access to the Site to any Internet user who introduces in this Site any content contrary to legal regulations or immoral, reserving the right to exercise the legal measures it deems appropriate to prevent this type of conduct.
2.6 CORRECT USE OF THE CONTENTS OF THE SITE
All content available on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, data compilations and software and its compilation (Intellectual Property Content), is the property of ALBADES HOTEL, our sponsors, partners or licensors and is protected by intellectual property laws.
HOTEL ALBADES declares that the industrial property rights (trademarks, trade names, etc.) that appear on this Site are its property and/or are legitimately protected by the existing regulations on industrial property.
The User undertakes to use the Site in a diligent, correct and lawful manner and, in particular, undertakes to refrain from:
a) Delete, evade, manipulate the copyright, trademarks and other data identifying the rights of ALBADES HOTEL or its owners incorporated into the content and / or products marketed from our Site, as well as technical protection devices, fingerprints or any information mechanisms that may contain them.
b) Use content and in particular, the information of HOTEL ALBADES obtained through our Site to send advertising, communications for direct sales purposes or any other commercial purpose, unsolicited messages addressed to a number of people.
c) Reproduce or copy, distribute, allow access to the public through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
d) In general, use the contents in a manner, for purposes or effects contrary to law, morality and generally accepted good customs or public order.
HOTEL ALBADES does not grant any licence or authorisation of use of any kind on its industrial and intellectual property rights or on any other property or right related to its Site.
2.7 INTELLECTUAL PROPERTY
The intellectual property rights over the works contained in the Site correspond exclusively to HOTEL ALBADES, unless different ownership is indicated therein. The unauthorised reproduction, distribution, commercialisation or transformation of such works constitutes an infringement of the intellectual property rights of HOTEL ALBADES, or of the owner of the same, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to the exercise of their rights.
Likewise, the information to which the User may access through the Site may be protected by intellectual, industrial or other property rights. HOTEL ALBADES, will not be responsible in any case and under any circumstances for any infringement of such rights that may be committed by the User.
3.- RESERVATION REQUIREMENTS AND ACCEPTANCE OF THE GENERAL CONDITIONS OF THE RESERVATION
The reservation through this website can only be made by persons of legal age and with full natural capacity to act. By making a reservation through this web site, you are expressly and unreservedly accepting these General Conditions as well as the "General Conditions of use of the web site", which can be downloaded in the "Legal Notice" section of this web site located at the bottom of the screen.
HOTEL ALBADES reserves the right to make any modifications it deems appropriate, without prior notice, to these General Conditions. These modifications may be made through the company's websites, and will be binding during the time they are published on the web; except for customers who have contracted under the previous general conditions, for which those will be applicable. ALBADES HOTEL also reserves the right to apply, in certain cases, Particular Conditions of Contracting with preference to the present General Conditions when it considers it appropriate, which will be announced in due time and form.
4.- INFORMATION PRIOR TO CONTRACTING
By means of the present web page, you can make a reservation for tourist accommodation in the hotels, flats and dwellings for tourist use that are advertised. The reservation of accommodation is a contract that is signed electronically and that will generate rights and obligations, both for the tourist establishment and for you. HOTEL ALBADES informs you that the reservation procedure through its web pages is detailed in the "General Conditions of use of the website" that can be downloaded in the "General Conditions" section of this website, at the bottom of the screen.
By booking with HOTEL ALBADES through its website, the user or client expressly declares to know, understand and accept the terms of use and general booking conditions. Likewise, by making a reservation, the user declares to be of legal age and to have the necessary legal capacity to access the HOTEL ALBADES websites and to contract through them. The user is responsible for treating confidentially and responsibly the identity and (if applicable) the password obtained when registering as a client, and may not pass them on to third parties.
PAYMENT OF THE RESERVATION: In the event of contracting a flat offer marked as "Non-refundable offer", the total amount of the reservation will be charged to the bank card indicated within 48 hours of the reservation. For all other offers, payment of the full amount of the stay will be made on the day of arrival.
CONFIRMATION OF THE BOOKING: Once the booking has been made, the user will see the confirmation of their booking on the screen, which can be printed as proof. Notwithstanding the above, an e-mail will be sent within 24 hours confirming the booking.
ACCOMMODATION CONFORMITY: HOTEL ALBADES guarantees the conformity of the accommodation with the descriptions on this website. The photographs shown on the website are of the current state of several accommodations of the same establishment. The accommodation finally booked may not coincide with the photographs, but it will be of the same style, in accordance with the description on the website, and with similar furnishings.
CANCELLATION OF THE RESERVATION: There are two possible cases:
1º.) NON-REFUNDABLE OFFERS: If when making the reservation via the web the mention "Non-refundable offer" appears, the cancellation of the reservation will mean the total loss of the amount of the stay, which ALBADES HOTEL will be able to take back if it has already been paid, or otherwise charge it to the client's debit/credit card, or claim it by any means valid in law.
2º ) OTHER OFFERS: In the event that when making the reservation via the website the mention "Non-refundable offer" does not appear, the client may cancel the reservation, without any penalty, as long as he/she cancels more than the period duly informed in the reservation conditions. Once the stay has started, the customer may cancel the following days provided that he/she does so at least as far in advance as indicated above; otherwise, the amount corresponding to the day cancelled without sufficient notice will be forfeited. Failure to show up for check-in or late cancellation will result in an automatic charge to the bank card for the amount corresponding to one or more nights, as well as the total cancellation of the reservation.
CANCELLATION OF THE REMAINING STAY: Once the stay has begun, the client may cancel the remaining days reserved under the same terms as established in the previous section for cases of cancellation of the reservation. In cases of cancellation of the rest of the stay when a "non-refundable offer" has been contracted, there will be no refund of the total amount of the stay. NO RIGHT OF WITHDRAWAL: According to article 103.i of the Consumers/Users Law (RDL 1/2007), the consumer's/user's right of withdrawal is not applicable to this contract.
LANGUAGE OF THIS DOCUMENT AND THE CONTRACT: This document has been downloaded in the language detected by your Internet browser. If you wish it in other languages (Spanish, Catalan, English, French, German, Italian and French) you can change the language of the website in the box at the top of the screen.
OFFICIAL COMPLAINT/CLAIM SHEETS: The customer has at his disposal in each of the establishments the official complaint/complaint sheets.
5.- PRIVACY POLICY AND TREATMENT OF PERSONAL DATA:
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (RGPD), as well as Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), all personal data provided during the use of this Website will be treated in accordance with the provisions of our Privacy Policy. Any User who accepts these conditions of use, accepts in an informed, express and unequivocal manner our Privacy Policy, being able to exercise their rights in this matter, as reported in the aforementioned Privacy Policy.
6.- APPLICABLE LEGISLATION AND JURISDICTION:
These General Conditions will be governed by Spanish legislation. HOTEL ALBADES and the User, expressly waiving any other jurisdiction that may correspond to them, submit to the Jurisdiction of the Courts and Tribunals of Castellón for any questions that may arise or actions that may be brought as a result of the provision of the Website service and its services and contents and regarding the interpretation, application, fulfilment or non-fulfilment of what is established herein.
Cancellation policy
Booking conditions:
Flexible rate:
The first option is the flexible rate, which is refundable and has a flexible cancellation policy. This rate allows free cancellation and modifications up to 48 hours before check-in. The credit card is taken as a guarantee, except in case of no show, the first night is charged. This is a low season procedure.
Non-refundable rate (TFNR):
On the other hand, the non-refundable rate (TFNR), in high season, offers an attractive 10% discount on the flexible rate, although it does not allow cancellations. When the client makes the reservation, he/she is charged for the first night and then the rest of the reservation can be cancelled and modified free of charge up to 3 weeks before check-in. In case of cancellation, a penalty of the total amount of the reservation will be charged. It is important to take this condition into account when selecting this option.
Extended stays:
For extended stays, we offer a special rate with a 5% discount during low season, applicable to stays of more than 3 nights. In high season, the 5% discount will apply to stays of more than 5 nights.
Early booking:
Also, for guests wishing to book in advance, we offer a 5% discount if you book more than 2 months in advance.
Group bookings:
In the case of group bookings of rooms only during the high season, a maximum of 10 rooms per booking is allowed. The cancellation policy for this type of booking allows reimbursement up to 15 days before the arrival date.
For groups including rooms and banqueting services, the cancellation policy allows for a refund up to 3 weeks prior to arrival date. We thank you for your attention to these conditions and are at your disposal for any further enquiries.